Citrix XenDesktop 5.6 Personal vDisk unable to update inventory when ZCM agent is present

  • 7011802
  • 19-Feb-2013
  • 19-Feb-2013

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

When Citrix attempts to update inventory, the error
Failed to create path v:\windows\system32\drivers{4bb8218c-aebf-4113-882f-b10ae15c8}
is seen

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Cause

From Citrix: "As part of the template PVD preparation (which is what is occurring as the inventory is being created), we create a folder structure in the PVD VHD (mounted as V:) to match the base image. As we attempted to process the folder in question, \Windows\system32\drivers{4bb8218c-aebf-4113-882f-b10ae15c8}, the system denied us access (error 5 = 'access denied')."

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