Usage data is missing in reports

  • 7011735
  • 31-Jan-2013
  • 29-Oct-2013


Novell ZENworks Asset Management 11.2
Novell ZENworks Configuration Management 11.2


Usage reports in the Asset Management section of ZCC are not showing all the usage data that a workstation should have for the products that are installed.  It may be missing all usage before a certain date


This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at


When a full scan is run on a device, all older components are marked as deleted in the database.  The full scan creates new componentOIDs for the current products.  The usage reporting does not include components marked as deleted, even though that data is still in the database.