Environment
Novell iPrint Client for Windows 5.x
Citrix XenApp 6.5
Citrix XenApp 6.5
Situation
When a User is logged to a citrix session, his local printers are mapped into the Citrix session. The user can print to printers that are installed as iPrint workstation-defined printer but not to printers that are installed as iPrint user-defined printer.
Resolution
To solve this issue, install the latest Citrix client for Windows. Citrix has solved problem with a patch.
Please contact citrix for the latest client fix.
http://productionreceiver.citrix.com/
Please contact citrix for the latest client fix.
http://productionreceiver.citrix.com/
Cause
User- defined printers work with native drivers. However, with the Citrix Universal Printer Driver, iPrint user defined printers do not work.
If you have installed a iPrint-printer as an user-defined printer, iPrint will create this in the registry under HKEY_CURRENT_USER. The Citrix Universal Proxy Driver is not reading HKEY_CURRENT_USER. This is causing the above mentioned problem. The latest Citrix client is able to read the HKEY_CURRENT_USER.
If you have installed a iPrint-printer as an user-defined printer, iPrint will create this in the registry under HKEY_CURRENT_USER. The Citrix Universal Proxy Driver is not reading HKEY_CURRENT_USER. This is causing the above mentioned problem. The latest Citrix client is able to read the HKEY_CURRENT_USER.
Additional Information
As of June 2013, Novell has received a report that the problem has returned. This report has not been confirmed by Novell. The report states that the problem can be worked around by back dating vdspl30n.dll, a file which belongs to the Citrix Client. If you can confirm this issue, or have any other information on this problem, email patchfeedback@novell.com with the subject of, "iPrint User Printers fail with XenApp" and include as much information on the problem as you can in the body of the email.