Environment
Situation
Resolution
NOC/AMOP:
Replace NOC with your base NOC directory. For example C:\NovellOperationsCenter\NOC:
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Open a Command Prompt.
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Change directories to the current path for your NOC installation (for example: For example C:\NovellOperationsCenter\NOC, where NOC is your base NOC directory).
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Type: mosconfigprobe
The output when run, will look something like this:
C:\NovellOperationsCenter\NOC\bin>mosconfigprobe
Starting probe, version 1.5.
Probe complete, took 6 second(s), output in C:\NovellOperationsCenter\NOC\bin\probe.1355964053422.zip.
Dashboard:
Here is an example for running mymoprobe:
Replace Dashboard with your base Dashboard directory - for example C:\NovellOperationsCenter\Dashboard
1. Type cd novelloperationscenter/Dashboard/bin
2. Type mymoprobe
For windows: eg: mymoprobe output will look something like this:
C:\NovellOperationsCenter\Dashboard\bin>mymoprobe.bat
Starting probe, version 1.1.
Wrote probe file, C:\NovellOperationsCenter\Dashboard\dashboardprobe.1355967133899.zip.
Here is an example for running cmsprobe:
Replace CMS with your base CMS dir for example C:\NovellOperationsCenter\CMS
1. Type cd NovellOperationsCenter/cms/bin
2. Type cmsprobe
For windows: eg: cmsprobe output will look something like this:
C:\NovellOperationsCenter\CMS\bin>cmsprobe
Starting probe, version 1.1.
Wrote probe file, C:\NovellOperationsCenter\CMS\cmsprobe.1356008492584.zip.
Javacore/Thread Dumps:
Find the formula (mosformula.exe) process in the taskmanager list table and get the PID
The formula process generally has a large -Xmx=X setting and can sometimes be identified by that argument.
Perform the next step (trigger thread dumps) several times (5-6) separated by a few seconds each time.
On Windows - use our supplied javacore.exe PID - which then writes it out to the daemon.trc file
on unix: kill -QUIT PID (not on AIX)
or
on unix: kill -3 PID (this works on AIX but the dumps will go to javacore* files)
This will dump the status of each thread for that process into the daemon.trc file