Environment
Situation
Resolution
Use an ldapbrowser to manually change the setting for the DeviceBasePath in the romaIDPDeviceSAXMLDoc attribute of the IDP server object using the steps below. Make sure that a backup of the configuration is taken with ambkup beforehand.
a) use an LDAP browser to connect to the Admin Console ldap server
b) browse to the following object - cn=idp-xxxxx,ou=AppliancesContainer,ou=Partition,ou=PartitionsContainer,ou=VCDN_Root,ou=accessManagerContainer,o=novell where xxxx is the device ID of the Identity Server you are having problems downloading the files from. This deviceID is available from the Auditing -> General Logging screen
c) locate the romaIDPDeviceSAXMLDoc attribute for this object and
d) modify the 'DeviceBasePath="C:\Program Files(x86)\Novell\Tomcat\webapps\nidp\' and replace it with 'DeviceBasePath="C:\PROGRA~2\Novell\Tomcat\webapps\nidp\'. The entry should look like the following:
romaIDPDeviceSAXMLDoc: <romaIDPDevice ConfigUserName="config.ics.ics_tree" ManagementAddress="199.112.151.50" ManagementPort="1443" ConfigPassword="454f96b9" DeviceDescription="Identity Server Instance" DeviceLocation="" ActualType="idp" DisplayName="199.112.151.50" DeviceVersion="3.2.1.57" DeviceType="idp" exApplianceType="idp" romaLastModified="1355302900689" romaLastModifiedBy="cn=admin,o=novell" UpdateStatusCurSWID="PSW-98916f4cda82c90aa7c70a041a13bcab2c3bbaa7fc0" DeviceBasePath="C:\PROGRA~2\\Novell\Tomcat\webapps\nidp\" DeviceOS="Windows" UpdateStatus="0" />ACL: 16#subtree#ou=Alert,ou=T-100-270-18_AMCS,ou=ROMAServerContainer,ou=Partition,ou=PartitionsContainer,ou=VCDN_Root,ou=accessManagerContainer,o=novell#[Entry Rights]romaEXHealthStatus: Yellow
e) login to iManager again and retry download operation