Environment
NetIQ Access Manager 3.2
NetIQ Access Manager 3.2 Access Gateway
NetIQ Access Manager 3.2 Access Gateway
Situation
There may be occasions where it is necessary to force a coredump to be generated when troubleshooting Access Gateway issues e.g. system hangs, or resource leaks. When running in debug mode, the option to force a coredump is relatively easy to perform but when running the novell-apache2 service in non debug mode, it becomes more complex.
Resolution
Core files can be generated in two ways:
1. Start /etc/init.d/novell-apache2 in debug mode using '/etc/init.d/novell-apache2 start debug'/
Whenever there is a crash, a corresponding core file will be created as /var/cache/novell-apache2/core. An administrator with access to the system can also test it by sending signal 11 to the apache2 parent process (always the last of the 3 httpd PIDs returned with a 'ps aux|grep httpd' command. For example:
kill -11 <pid of apache2 parent process>
2. Without starting the novell-apache2 in debug mode:
a) Set "ulimit -c unlimited" in "/etc/init.d/novell-apache2" startup script. There exists a reference to this command in the script already, but it is only active when running in debug mode
if [ -f ${DEBUG_ENABLED} ]; then
ulimit -c unlimited
APACHE_OPTIONS=" -D allowServerDebug"
fi
Simply add the 'ulimit -c unlimited' command outside of the if statement
b) Create a directory on the Access Gateway server where the core file will be located e.g. /tmp/apache2-gdb-dump
# mkdir -p /tmp/apache2-gdb-dump
c) Set permission for writing to this directory:
# chown novlwww:www /tmp/apache2-gdb-dump
# chmod 0777 /tmp/apache2-gdb-dump
d) Add an advanced option in AG configuration in AC as follows:
CoreDumpDirectory /tmp/apache2-gdb-dump
e) Apply changes to Access Gateway so that it is updated with the Advanced Option. Whenever there is a crash, core file will be created with the name /tmp/apache2-gdb-dump/core.
You can also test it by sending signal 11 to apache2 parent process. For eg: kill -11 <pid of apache2 parent process>
1. Start /etc/init.d/novell-apache2 in debug mode using '/etc/init.d/novell-apache2 start debug'/
Whenever there is a crash, a corresponding core file will be created as /var/cache/novell-apache2/core. An administrator with access to the system can also test it by sending signal 11 to the apache2 parent process (always the last of the 3 httpd PIDs returned with a 'ps aux|grep httpd' command. For example:
kill -11 <pid of apache2 parent process>
2. Without starting the novell-apache2 in debug mode:
a) Set "ulimit -c unlimited" in "/etc/init.d/novell-apache2" startup script. There exists a reference to this command in the script already, but it is only active when running in debug mode
if [ -f ${DEBUG_ENABLED} ]; then
ulimit -c unlimited
APACHE_OPTIONS=" -D allowServerDebug"
fi
Simply add the 'ulimit -c unlimited' command outside of the if statement
b) Create a directory on the Access Gateway server where the core file will be located e.g. /tmp/apache2-gdb-dump
# mkdir -p /tmp/apache2-gdb-dump
c) Set permission for writing to this directory:
# chown novlwww:www /tmp/apache2-gdb-dump
# chmod 0777 /tmp/apache2-gdb-dump
d) Add an advanced option in AG configuration in AC as follows:
CoreDumpDirectory /tmp/apache2-gdb-dump
e) Apply changes to Access Gateway so that it is updated with the Advanced Option. Whenever there is a crash, core file will be created with the name /tmp/apache2-gdb-dump/core.
You can also test it by sending signal 11 to apache2 parent process. For eg: kill -11 <pid of apache2 parent process>