When GroupWise is launched from ZCM documents in library are not accessible

  • 7011549
  • 20-Dec-2012
  • 28-Oct-2013

Environment

Novell GroupWise 8 Hot Patch 2
Novell ZENworks Configuration Management 11.2
Windows XP SP3

Situation

When launching GroupWise from a bundle in ZCM, users are unable to open documents in the GroupWise library. The process errors out with a pop-up error.

Error:
Windows cannot find 'C:\DOCUMEN~1\NOVELL~1\LOCALS~1\Temp\XPgrpwise\194025-1.docx'. Make sure that you typed the name correctly, and then try again. To search for a file, click the start button, and then click Search.

If the error pop-up is left in place and Windows explorer is launched, the file can be browsed to, verified as being there, and opened manually.

In testing the error would occur with any of the following document types:
  1. Microsoft Office, Word, Excel, and Powerpoint files
  2. Adobe PDF files
  3. Text files
The GroupWise client is installed locally to the device and the ZCM bundle that is launching it is a simple application bundle that has "grpwise.exe" as the Command.

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

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