ZCM Subscription error: "An invalid XML character (Unicode: 0x1b) was found in the element content of the document."

  • Document ID:7011541
  • Creation Date:19-Dec-2012
  • Modified Date:19-Dec-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2.1 MU2

Situation

Subscription error:  "An invalid XML character (Unicode: 0x1b) was found in the element content of the document."
 
Following ZCM documentation to update SLES 11 SP1 to SLES 11 SP2 generates an error.
 
Subscription downloaded successfully.
 
Subscription seemed to install successfully, but error seen in messages and logs.

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Additional Information

Logs:

a.  xplatzmd:

Line 173964:  [Fatal Error] :1:1: Content is not allowed in prolog.
LIne 173965:  [Fatal Error] :664:2: An invalid XML character (Unicode: 0x1b) was found in the element content of the document.

b.  zmd-messages.log (one of the messages anyway):

Line 25678: [Debug] [10/22/2012 20:38:57.827] [] [3848] [ZenworksAgent] [295]
[PackageManagement.Helper] [error: unpacking of archive failed: cpio: read] [] []

c.  zmd-messages.log.1 (from .zip file):

Line 149:  echo "ALERT: SLES 11 SP2 Upgrade encounter an error" >>
$LOG/upgrade_sles11sp1_to_sles11sp2.$TDY
LIne 150:  echo "ALERT: Possible rollback might be needed"  >>
$LOG/upgrade_sles11sp1_to_sles11sp2.$TDY
Line 151:  exit 1
Line 152:  fi
LIne 153:
LIne 154:  # End of upgrade
LIne 155:  echo "SLES 11 SP2 Upgrade Complete" >>
$LOG/upgrade_sles11sp1_to_sles11sp2.$TDY</ns5:Script>