Environment
Novell ZENworks Configuration Management 11.2
Situation
Windows 7 passivemode login fails when Citrix Virtual Desktop Agent (VDA) is installed and the Realm name has special characters such as hyphen.
ERROR (from zmd-messages.log):
[DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [RemotingService] [] [Calling GetMicasaCredential] [] []
[DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [GetMiCasaCredential entered] [] []
[DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Calling MiCasa.GetCredential using Luid value: 0:245959] [] []
[DEBUG] [12/05/2012 15:03:04.751] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Micasa.GetCredential took exception. The error code is: -802] [] []
[DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [GetMiCasaCredential entered] [] []
[DEBUG] [12/05/2012 15:03:04.735] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Calling MiCasa.GetCredential using Luid value: 0:245959] [] []
[DEBUG] [12/05/2012 15:03:04.751] [1284] [ZenworksWindowsService] [8] [] [CommonCasa] [] [Micasa.GetCredential took exception. The error code is: -802] [] []
Resolution
This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757