WebAccess LDAP Address Book lookups don't return results

  • 7011452
  • 04-Dec-2012
  • 11-Jun-2013

Environment

GroupWise 2012
GroupWise 2012 SP1

Situation

Searching for users, in the WebAccess LDAP Address Book, does not give reliable results. 
Searching for a last name, may return some users, but not other expected users.
Searching for a user, may yield the right users, but their info may be incorrect.
Sometimes searching for a user will return a "Null" value for the last name.
Searching for users based on email address will not return any results.

Resolution

Fixes have been placed into the upcoming GroupWise 2012 SP2 and will compensate for the "Null" value, as well some users being returned while others are not, and the incorrect info.

The email address lookup is still being looked into.

Cause

Part of it is due to the fact that WebAccess was trying to retrieve the wrong field during the LDAP field lookup.

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