Environment
Sentinel Log Manager 1.2.0.x
Sentinel Log Manager 1.2.0.3 when updating to SLES 11 SP2
Appliance update
Sentinel Log Manager 1.2.0.3 when updating to SLES 11 SP2
Appliance update
Situation
While updating the Sentinel Log Manager Appliance the update does not appear to be applied.
Appliance update fails when using WebYast.
Appliance update is attempting an update to SLES11 SP2.
Appliance update fails when using WebYast.
Appliance update is attempting an update to SLES11 SP2.
Resolution
Use "zypper patch" from command line instead of WebYast.
To upgrade the appliance:
To upgrade the appliance:
-
Back up your configuration, then create an ESM export. For more information, see "Backing Up and Restoring Data" in the NetIQ Sentinel Log Manager Administration Guide.
-
Log in to the appliance console as the
root
user. -
Run the following command:
/usr/bin/zypper patch
-
Enter
1
to accept the deinstallation of packages. -
Enter
Y
to proceed. -
Enter
yes
to accept the license agreement. -
Restart the Sentinel appliance.
Cause
When an update to the appliance requires a EULA acceptance or
user intervention such as dependency questions, the update must be done
via zypper instead of WebYast.
Additional Information
Sample output when using zypper:
# zypper patch
Loading repository data...
Reading installed packages...
Resolving package dependencies...
Loading repository data...
Reading installed packages...
Resolving package dependencies...
Problem: libvirt-0.7.6-1.21.1.x86_64 requires libparted-1.8.so.8()(64bit),
but this requirement cannot be provided
deleted providers: parted-1.8.8-102.23.1.x86_64
uninstallable providers: parted-1.8.8-102.14.1.x86_64[sentinel_log_manager_1100_64_xen_x86_64-Updates]
parted-1.8.8-102.27.1.x86_64[sentinel_log_manager_1100_64_xen_x86_64-Updates]
Solution 1: Following actions will be done:
deinstallation of libvirt-0.7.6-1.21.1.x86_64
deinstallation of coreutils-lang-6.12-32.26.1.x86_64
Solution 2: do not install patch:update-19.noarch
Solution 3: break libvirt by ignoring some of its dependencies
deleted providers: parted-1.8.8-102.23.1.x86_64
uninstallable providers: parted-1.8.8-102.14.1.x86_64[sentinel_log_manager_1100_64_xen_x86_64-Updates]
parted-1.8.8-102.27.1.x86_64[sentinel_log_manager_1100_64_xen_x86_64-Updates]
Solution 1: Following actions will be done:
deinstallation of libvirt-0.7.6-1.21.1.x86_64
deinstallation of coreutils-lang-6.12-32.26.1.x86_64
Solution 2: do not install patch:update-19.noarch
Solution 3: break libvirt by ignoring some of its dependencies
Choose from above solutions by number or cancel [1/2/3/c] (c):
1
Resolving dependencies...
Resolving dependencies...