What are good trace settings to enable for troubleshooting the reporting module?

  • 7011310
  • 05-Nov-2012
  • 19-May-2016

Environment

NetIQ Identity Manager

Situation

What are good trace settings to enable for troubleshooting the reporting module?

Resolution

For IDM 4.0.x, edit the file IDMProv/conf/idmrptcore_logging.xml and make sure you remove the comments from the following lines (if they are not present you can add them instead):

<category additivity="true"  name="com.novell.idm.rpt.core.server.service.DataCollectMgrService">
    <priority value="TRACE"/>
  </category>
  <category additivity="true" name="com.novell.idm.rpt.core.server.dc">
    <priority value="TRACE"/>
  </category>
  <category additivity="true" name="com.novell.idm.rpt.core.server.events.rptdriver">
    <priority value="TRACE"/>
  </category>

after this step it will be necessary to restart the application server. The resulting messages should be output to the IDMProv/log/server.log file.

For IDM version 4.0.2A and from 4.5.0 onwards, the file idmrptcore_logging.xml is located on /opt/netiq/idm/apps/tomcat/conf. For these versions, these lines need to be added instead:

     <logger additivity="true"  name="com.novell.idm.rpt.core.server.service.DataCollectMgrService" level="TRACE"/>
     <logger additivity="true" name="com.novell.idm.rpt.core.server.dc" level="DEBUG"/>
     <logger additivity="true" name="com.novell.idm.rpt.core.server.events.rptdriver"  level="TRACE"/>

after this, the tomcat service needs to be restarted. The output will be in the catalina.out file for the Tomcat instance.

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