CTS1041S R File error: <PP_file_to_addinfo> failed on open file

Document ID:7011234
Creation Date:02-Aug-2012
Modified Date:29-Apr-2013
- Micro Focus Products:
  Access Governance

Environment

NetIQ Access Governance Suite

Situation

We are facing below error when running pre-script on SM.

2010/05/11 10:02:02 CTS1041S R File error: <PP_file_to_addinfo> failed on open file <C:\PROGRA~1\sailpoint\idm\ConnectorManager\Instance_1\script\ADDUS_3056.TMP> with message: <No such file or directory>

2010/05/11 10:02:02 CTS1433I R Pre-script failed with rc=<UNKNOWN RC!!>

Resolution

Please set the NtfsDisable8dot3NameCreation on registry to 0. Remove all directories and reinstall the SM to resolve the issue. We have indentified this as an enhancement required on the Connector Manager.

The root cause of the issue is space on the URL of script where its placed.
For example on below URL space exits between "Connector Manager"

C:\NetIQ\CM6Win32\Connector Manager\CMInstance_1\script

As a workaround, please copy the script folder to below location.

C:\NetIQ\script

Change the location of script SCRIPT_DIR on MSCSPARM accordingly.