Resolution
Attached is a sample log4j.properties file that contains instructions and classes to trace in case of Sailpoint operation issues.
- Put file into the following directory: identityiq/WEB-INF/classes
- Edit the file and change the following line to specify a valid path on your file system.
log4j.appender.file.File=C:/tmp/sailpoint_trace.log - Uncomment out the appropriate Sailpoint log statement(s) that correspond to the issues you are seeing.
- Restart your application server, or use the debug pages (see œOnline KB article) to reload the new log4j configuration.