Environment
Novell GroupWise 8
Novell Data Synchronizer Mobility Pack
Situation
All attachments fail to download on the device
HTML emails do not work on all the devices
Unable to see HTML email on all the devices
Resolution
Please download and install latest Support Pack of Novell Data Synchronizer Mobility Pack and GroupWise. Latest Support Pack for Novell Data Synchronizer and Mobility Pack can be found at
https://download.novell.com/patch/finder
https://download.novell.com/patch/finder
Additional Information
Notes
Error in /var/log/datasync/connectors/default.pipeline1.groupwise-AppInterface.log
2012-10-20 00:32:42.525 DEBUG_VERBOSE [WORKERS_POOL_Thread-6] [gwsoap:250] [userID:] [eventID:] [objectID:] [] Using cached suds object for http://192.168.1.168:7191/soap
2012-10-20 00:32:42.525 DEBUG_VERBOSE [WORKERS_POOL_Thread-6] [gwsoap:454] [userID:kp] [eventID:] [objectID:] [] About to use soap client 63305360 for method removeItemsRequest
2012-10-20 00:32:42.554 ERROR_VERBOSE [ATT_POOL_Thread-8] [gwconnectorlogic:1469] [userID:kp] [eventID:] [objectID:] [AttachmentsDownload] An unexpected error occurred while dow
nloading attachment TEXT.htm
2012-10-20 00:32:42.554 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:253] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: Traceback (most recent call last):
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: File "./groupwise/lib/gwconnectorlogic.py", line 1448, in d
ownloadAttachment
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: File "/usr/lib64/python2.6/rfc822.py", line 388, in __getit
em__
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: return self.dict[name.lower()]
2012-10-20 00:32:42.556 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: KeyError: 'content-length'
2012-10-20 00:32:42.556 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:257] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2012-10-20 00:32:42.525 DEBUG_VERBOSE [WORKERS_POOL_Thread-6] [gwsoap:454] [userID:kp] [eventID:] [objectID:] [] About to use soap client 63305360 for method removeItemsRequest
2012-10-20 00:32:42.554 ERROR_VERBOSE [ATT_POOL_Thread-8] [gwconnectorlogic:1469] [userID:kp] [eventID:] [objectID:] [AttachmentsDownload] An unexpected error occurred while dow
nloading attachment TEXT.htm
2012-10-20 00:32:42.554 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:253] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: Traceback (most recent call last):
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: File "./groupwise/lib/gwconnectorlogic.py", line 1448, in d
ownloadAttachment
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: File "/usr/lib64/python2.6/rfc822.py", line 388, in __getit
em__
2012-10-20 00:32:42.555 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: return self.dict[name.lower()]
2012-10-20 00:32:42.556 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: KeyError: 'content-length'
2012-10-20 00:32:42.556 ERROR_VERBOSE [ATT_POOL_Thread-8] [util:257] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************