Blank Bundle or Policy Status in ZCC

  • 7010955
  • 17-Oct-2012
  • 18-Oct-2012


Novell ZENworks Configuration Management 11.2 Bundles
Novell ZENworks Configuration Management 11.2 Policies


The statistics in one or both of the following locations are blank:

ZCC > Bundles > [bundle-name] > Summary > Bundle Status
ZCC > Policies > [policy-name] > Summary > Policy Status


Affected bundles or policies are only assigned to users
User assignments in the bundle or policy Relationships tab show as "[Unknown External Reference]"
User source icon shows as red X on the page ZCC > Configuration
  • This indicates an issue with the Primary server's connection to the user source
In one case, the following is seen in the zcc.log:
NOTE: This error could be different depending on the issue with the user source

17 Oct 2012 10:45:19 ============== Exception (begin) ===========================
17 Oct 2012 10:45:19 Exception occured
com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: javax.naming.CommunicationException: simple bind failed: <ldap-server-ip>:636 [Root exception is PKIX path validation failed: timestamp check failed]


The specific error shown in the zcc.log on the server will give more information on the specific issue with the user source.
NOTE: The error above was caused by an expired LDAP certificate

Additional Information

For more information about troubleshooting the user source, refer to Troubleshooting LDAP Connections (7010961).