Email Notifications Appear to be Corrupt or are Unreadable

  • 7010902
  • 10-Oct-2012
  • 10-Oct-2012

Environment

PlateSpin Forge
PlateSpin Migrate
PlateSpin Protect

Situation

When receiving email notifications from PlateSpin Forge, Migrate, or Protect the emails are corrupt or otherwise unreadable.

Resolution

In order to work around this issue, it is necessary that the email client being used is configured to work with utf-8 (Unicode) encoding.

Cause

The emails send by PlateSpin servers are only sent in base 64 Unicode (utf-8) encoding.  If the email client being used does not support this encoding (for example, if it is configured for iso-2022-jp encoding), the emails sent will be unreadable.

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