After installing ZCM 11 agent on a windows 7 workstation, system restore fails

  • 7010877
  • 04-Oct-2012
  • 07-Oct-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

ERROR:
 
System restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your anti-virus program and retry system restore.
An unspecified error occurred during system restore (0X007005)
You can try system restore again and choose a different restore point.
If you continue to see this error, you can try an advanced recovery method. "

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757  In 11.2.2 and later, this folder is now placed on the root of home drive.
 
Workaround:
 
Disable Agent Self Defense.  Exclude this folder from system restore:
 
Windows\System32\Drivers\{4bb8218c-aebf-4113-882f-b10ae15c8218}

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