ConsoleOne hangs or freezes while going to the properties of the GroupWise user account

Document ID:7010844
Creation Date:27-Sep-2012
Modified Date:27-Sep-2012
- Micro Focus Products:
  ConsoleOne
  GroupWise
  Open Enterprise Server
- SUSE Products:
  SUSE Linux Enterprise Server

Environment

Novell GroupWise 8

Novell GroupWise 2012

Novell ConsoleOne

SUSE Linux Enterprise Server 11

Novell Open Enterprise Server 2 (OES 2) Linux

Novell Open Enterprise Server 11 (OES 11) Linux

Situation

Unable to get to the GroupWise user properties after connecting to GroupWise System on Linux

ConsoleOne on Linux takes a long time to launch GroupWise User properties

Launching the properties of the user without connecting to GroupWise System works fine

ConsoleOne with GroupWise snap-ins

Resolution

The user account being used to login to ConsoleOne may have a lot of attributes and values and it takes a long time to go through all the attributes and values. Create a new admin user account and it should work fine.

In some cases, pwdFailureTime Attribute can have a lot of values making the user account huge. Please follow the steps in the TID listed below to disable pwdFailureTime Attribute to get updated. However, the values in pwdFailureTimeAttribute cannot be removed
https://support.microfocus.com/kb/doc.php?id=7002934
Please contact Novell Technical Services to remove the Values from pwdFailureTime attribute