Windows Servers hang at the "startup" screen with ZCM 11.2.1 MU1 (or ZESM update for HP DriveGuard)

  • 7010762
  • 11-Sep-2012
  • 09-Nov-2012

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

After upgrading to ZCM 11.2.1 MU1 (or ZESM update for HP DriveGuard), %ZENWORKS_HOME%\esm\ZESService.exe has the version 11.2.1.262

Windows server devices hang at the startup screen with the "scrolling bar"

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=zKIz21tONFg~ as "ZCM 11.2.1 Monthly Update 2 - see TID 7010729". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.


Workaround:
Restore Last Known Good configuration (see http://support.microsoft.com/kb/325375)

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