Environment
Novell ZENworks Configuration Management 11.2
Situation
ISiteMediaViewer.exe reports it cannot load ISITE.OCX if the ZCM FDE (Full Disk Encryption) component is installed.
The ZCM FDE component does not need to be enabled or configured for the issue to occur.
Resolution
If FDE is not required, uncheck "Installed" in the Agent Features section in the ZCC.
FDE will uninstall upon refresh.
This setting can be made at the Zone, Device Folder, or Device Level.