DB Creation ( /opt/novell/zenworks/share/sybase/bin/dbinit ) tool failed with return code: 1

  • 7010745
  • 06-Sep-2012
  • 23-Jan-2014

Environment

Novell ZENworks Configuration Management 11.2
SUSE Linux Enterprise Server 11 Service Pack 2
SUSE Linux Enterprise Server 11 Service Pack 3

Situation

Error when installing ZENworks 11.2 on SLES 11 SP2.
 
ERROR:
 
DB Creation ( /opt/novell/zenworks/share/sybase/bin/dbinit ) tool failed with return code: 1

failure:
Fehler bei Ausführung des DB-Erstellungstools (/opt/novell/zenworks/share/sybase/bin/dbinit) mit Rückgabecode: 1

Resolution

The following steps should be followed:
  1. Install ZENworks 11.2 on SLES 11 SP1
  2. Update ZENworks 11.2 to 11.2.1 or later version
  3. Update the SLES to 11 SP2

Cause

This is due to a bug in Sybase memory calculation.  See  http://search.sybase.com/kbx/changerequests?bug_id=694479 for more information.  It is specific to the amount of RAM on server. This version of Sybase has a difficult time calculating large amounts of RAM. So not all installs will show the problem but most will.  ZENworks 11.2.1 and later ships with the later Sybase files with the bug fix.

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