Unable to image Dell Latitude E6420atg laptops

  • 7010708
  • 30-Aug-2012
  • 13-Nov-2012


Novell ZENworks Configuration Management 11.2 Imaging


Unable to image Dell Latitude E6420atg laptops

NIC will not load on Latitude E6420atg laptops


This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

NOTE: with the fix in place, the NIC for this device will be marked as interface em1 and not eth0. If the imaging environment has scripts that are using eth0, it may be necessary to use the kernel parameter 'biosdevname=0' so that it loads the network interface as eth0 and not em1. (see Additional Notes section below)

For ZCM 11.2.1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch  available for testing, as part of "ZENworks 11.2.1 Imaging Driver Update
for August 2012": it can be obtained at https://download.novell.com/Download?buildid=K68sV8Heu0M~ . This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.1: This is fixed in "ZCM 11.1 Imaging Driver Update for August 2012" available at https://download.novell.com/Download?buildid=CWBB8vE8sk4~

For ZCM 11.0: This is fixed in "ZCM 11.0 Imaging Driver Update for October 2012" available at https://download.novell.com/Download?buildid=3GxnlPmQgJc~

Additional Information