High Utilization on ZCM 11.2 managed devices

  • 7010680
  • 23-Aug-2012
  • 22-Aug-2013

Environment

Novell ZENworks Configuration Management 11.2

Situation

During login or refresh of managed device, high CPU utilization occurs.

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=zKIz21tONFg~ as "ZCM 11.2.1 Monthly Update 2 - see TID 7010729". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Cause

During reading of the installed MSIs information, one of the MSIs is returning MsiEnumProducts is 19 : Which means  ERROR_WRITE_PROTECT (19 (0x13)) The media is write protected. So there could be some MSI which is not allowing the process to read the information. The index seems to be not incrementing properly causing the same MSI to read and going to infinite loop.

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