Environment
Novell Data Synchronizer Mobility Pack 1.2.3
Novell Data Synchronizer Mobility Pack 1.2.4
Novell GroupWise 8
Novell GroupWise 2012
Situation
Specific user has problem with mobility sync
New mail items are not synchronized
POA WebConsole Event Configuration shows many events for user
/var/log/datasync/connectors/default.pipeline1.groupwise-AppInterface.log Debug/Verbose shows:
Received event from GroupWise of type "FolderItemAdd"
...
EXCEPTION: UnicodeEncodeError: 'ascii' codec can't encode character u'\xe1' in position 8: ordinal not in range(128)
EXCEPTION: UnicodeEncodeError: 'ascii' codec can't encode character u'\xe1' in position 8: ordinal not in range(128)
Resolution
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Folder name in user's mailbox contains u\xe1 character ("á" lowercase a-acute). Removed specific character from folder name.
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From the POA WebConsole, navigate to the Configuration tab and select Event Configuration List. Select the userID and check Delete events and select Submit.
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Go to DataSync WebAdmin | Mobility Connector | Monitor
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Re-initialize the user.