ZCM 11.2.1 inventory : Type , Serial# and CPU Speed fields are not populated for Dell Optiplex 740 Devices

  • 7010641
  • 17-Aug-2012
  • 09-Nov-2012

Environment

Zenworks Configuration Management 11.2.1 Monthly Update 2.
 
Dell Optiplex 740.
 
Microsoft Windows XP SP3.

Situation

When checking Detailed Hardware/Software Inventory on Dell Optiplex 740 Devices, either from Zenworks Configuration Console or from Zenworks Applet on the device itself, the Type , Serial and CPU Speed fields are not populated in inventory scan details, System Information section:

System Information

Type

Serial #

CPU Speed (MHz)

Last Inventory Date




08/02/2012

Operating System

Memory (MB)

Disk Space (MB)

Free Space (MB)

Microsoft Windows XP Professional 5.1

1024

10236

2963


 
 
 
 
 
 
 
 
 
 
 
 

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Cause

CPU Product Name is found to be 'AMD Athlon(tm) 64 X2 Dual Core Processor 4800+', which is too long for the subcategory string (maxlength = 25) and the set operation fails without error or exception.

Additional Information

 ZAM 7.5 inventory scans for the same device did include these details for the hardware.

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