ZCM 11.2.1 inventory : Type , Serial# and CPU Speed fields are not populated for Dell Optiplex 740 Devices

  • 7010641
  • 17-Aug-2012
  • 09-Nov-2012


Zenworks Configuration Management 11.2.1 Monthly Update 2.
Dell Optiplex 740.
Microsoft Windows XP SP3.


When checking Detailed Hardware/Software Inventory on Dell Optiplex 740 Devices, either from Zenworks Configuration Console or from Zenworks Applet on the device itself, the Type , Serial and CPU Speed fields are not populated in inventory scan details, System Information section:

System Information


Serial #

CPU Speed (MHz)

Last Inventory Date


Operating System

Memory (MB)

Disk Space (MB)

Free Space (MB)

Microsoft Windows XP Professional 5.1






This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757


CPU Product Name is found to be 'AMD Athlon(tm) 64 X2 Dual Core Processor 4800+', which is too long for the subcategory string (maxlength = 25) and the set operation fails without error or exception.

Additional Information

 ZAM 7.5 inventory scans for the same device did include these details for the hardware.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.