Users stop receiving mails, calendars and contacts on device

  • 7010630
  • 15-Aug-2012
  • 10-Dec-2013


Novell GroupWise 2012
Novell Data Synchronizer Mobility Pack


Users stop receiving emails, calendars and contacts on device
Restarting DataSync causes events to flow again
GroupWise Connector Monitoring shows a lot of events for 1-2 users


/var/log/datasync/connector/default.pipeline1.groupwise-AppInterface.log shows the following for user who has high number of events compared to others
2012-08-15 21:26:42.979 ERROR [WORKERS_POOL_Thread-4] [gwuser:682] [userID:kathy] [eventID:] [objectID:] [configureUser] Problem retrieving folder list for user.  Exception: xmlParseEntityRef: no name, line 1, column 916
Please upgrade to Novell GroupWise 2012 Support Pack 1 or later. At the time of writing this TID Novell GroupWise 2012 Support Pack 1 has not been publicly released. Please call Novell Technical Services to get the build if it is not publicly available. Latest Support Pack of GroupWise can be downloaded from

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