Users stop receiving mails, calendars and contacts on device

  • 7010630
  • 15-Aug-2012
  • 10-Dec-2013

Environment

Novell GroupWise 2012
Novell Data Synchronizer Mobility Pack

Situation

Users stop receiving emails, calendars and contacts on device
Restarting DataSync causes events to flow again
GroupWise Connector Monitoring shows a lot of events for 1-2 users

Resolution

/var/log/datasync/connector/default.pipeline1.groupwise-AppInterface.log shows the following for user who has high number of events compared to others
 
2012-08-15 21:26:42.979 ERROR [WORKERS_POOL_Thread-4] [gwuser:682] [userID:kathy] [eventID:] [objectID:] [configureUser] Problem retrieving folder list for user.  Exception: xmlParseEntityRef: no name, line 1, column 916
 
Please upgrade to Novell GroupWise 2012 Support Pack 1 or later. At the time of writing this TID Novell GroupWise 2012 Support Pack 1 has not been publicly released. Please call Novell Technical Services to get the build if it is not publicly available. Latest Support Pack of GroupWise can be downloaded from
https://download.novell.com/patch/finder
 

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