Satelite System Update 11.2.1 fails if satellite has authentication role on Linux

  • 7010573
  • 03-Aug-2012
  • 19-Sep-2012

Environment

Novell ZENworks Configuration Management 11.2

Situation

11.2.1 System Update fails on Satellites with the Authentication role.  The failure happens at the end of the system update process it attempts to start /etc/init.d/casa_atsd and fails causing the System update to be marked as a failure.
 
ERROR:
 
zcm 11.2.1 ERROR;ERROR_STARTING_SERVICE;/etc/init.d/casa
casa_atsd service: -1

Resolution

A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=zKIz21tONFg~ as "ZCM 11.2.1 Monthly Update 2 - see TID 7010729". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround:  The error is non-fatal.  Simply re-apply the system update to the Linux satellites a second time.  If the only error was the attempt to start casa_atsd, the version is already updated and the second attempt will return sucess.  If the second attempt does not return success, this is due to some other error and system-update log should be inspected. 
 
Or:   Remove only the authentication role prior to assigning the update and then add the role again after successful update.

Additional Information

Although the System Update is marked as a failure, functionality is not impacted, as all the other elements of the agent have been upgraded.

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