Mail stays unread after reading from device

  • 7010550
  • 01-Aug-2012
  • 10-Dec-2013


Novell Data Synchronizer Mobility Pack
Samsung Galaxy SII
Samsung Galaxy SII running Ice Cream Sandwich (ICS) 4.0.4


Mail status stays unread after reading the message from the device.


This is a device issue. Mobility Pack uses ActiveSync version 2.5 and Samsung Galaxy SII with ICS 4.0.4 does not send the read event properly using ActiveSync version 2.5.


Updating to Jelly Bean on the device resolves the issue.


The device is not sending a status "read" event for the specific mail message to the mobility server.


Reported to Engineering

Additional Information

The Samsung Galaxy SII ICS 4.0.4 device does not send a change status to read request to the DataSync server. Other ICS 4.0.4 devices do not have this issue. ICS 4.0.4 compiled for the Samsung Galaxy sII has a problem.