How to reinstall CASA agent

  • 7010528
  • 27-Jul-2012
  • 10-Aug-2012

Environment

Novell ZENworks Configuration Management 11 Installation - Agent
Novell ZENworks Configuration Management 11 Authentication

Situation

Sometimes due to an improper update, agents are left in a state where they can no longer login into the zone.

Resolution

1) Go to the folder '%ZENWORKS_HOME%\install\downloads\msi' on the primary server, and copy the following MSI packages to the broken device:

32-bit:
CASA.msi
authtokenclient.msi

64-bit:
CASA.x86_64.msi
authtokenclient.x86_64.msi

2) Reinstall the MSI packages:
msiexec -i <Path to MSI package> TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "<Log File>" /qb

Example:
msiexec -i CASA.msi TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "casa.msi.log" /qb

NOTES: make sure the correct MSI versions are being reinstalled. Tools such as 'MSILIST.EXE', 'zac zeninfo', and Windows Control Panel can be used to verify that.

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