Environment
Novell ZENworks Configuration Management 11 Installation - Agent
Novell ZENworks Configuration Management 11 Authentication
Novell ZENworks Configuration Management 11 Authentication
Situation
Sometimes due to an improper update, agents are left in a state where they can no longer login into the zone.
Resolution
1) Go to the folder '%ZENWORKS_HOME%\install\downloads\msi' on the primary server, and copy the following MSI packages to the broken device:
32-bit:
CASA.msi
authtokenclient.msi
64-bit:
CASA.x86_64.msi
authtokenclient.x86_64.msi
2) Reinstall the MSI packages:
msiexec -i <Path to MSI package> TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "<Log File>" /qb
Example:
msiexec -i CASA.msi TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "casa.msi.log" /qb
NOTES: make sure the correct MSI versions are being reinstalled. Tools such as 'MSILIST.EXE', 'zac zeninfo', and Windows Control Panel can be used to verify that.
32-bit:
CASA.msi
authtokenclient.msi
64-bit:
CASA.x86_64.msi
authtokenclient.x86_64.msi
2) Reinstall the MSI packages:
msiexec -i <Path to MSI package> TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "<Log File>" /qb
Example:
msiexec -i CASA.msi TARGETDIR="%ZENWORKS_HOME%" REBOOT=ReallySuppress ALLUSERS=1 REINSTALL=ALL REINSTALLMODE=vamus /lvx*+ "casa.msi.log" /qb
NOTES: make sure the correct MSI versions are being reinstalled. Tools such as 'MSILIST.EXE', 'zac zeninfo', and Windows Control Panel can be used to verify that.