After system update, can't launch nalwin on Linux servers

  • Document ID:7010516
  • Creation Date:25-Jul-2012
  • Modified Date:26-Jul-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.2

Situation

After an upgrade, launching nalwin returns error.  zac runs fine and xplat agent is loaded and running.
 
ERROR:
 
java.lang.Exception: The ZENworks Service does not appear to be running.
Please restart the service and try your request again.
 at
com.novell.zenworks.agent.nalwindow.NalWindowLauncher.getServer(NalWindowLauncher.java:108)
 at
com.novell.zenworks.agent.nalwindow.NalWindowLauncher.main(NalWindowLauncher.java:49)
 
Error (in zmd-messages.log):
 
[Module-Loader] [Message: Exception in
com.novell.zenworks.agent.nalmgr.NalActivator.start() of bundle
com.novell.zenworks.agent.nalmgr.] [] []
[Debug] [07/24/2012 07:48:13.422] [] [2531] [ZenworksAgent] [34]
[Module-Loader] [Exception Type: class org.osgi.framework.BundleException] []
[]

Resolution

Stop the xplat agent:
 
/etc/init.d/novell-zenworks-xplatzmd stop
 
Start the xplat agent and clean the osgi cache:
 
/etc/init.d/novell-zenworks-xplatzmd start --osgiclean
 
If that doesn't help try cleaning the entire cache:
 
/etc/init.d/novell-zenworks-xplatzmd start --clean