BSOD ("Blue Screen Of Death") when opening a UMTS connection on Lenovo laptops

  • 7010488
  • 19-Jul-2012
  • 10-Jun-2013

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

When opening a UMTS (Universal Mobile Telecommunications System) connection on a Lenovo laptop (contains MCCI Corporation F5521gw Mobile Broadband Network Adapter), the device blue screens (BAD_POOL_HEADER)

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Workaround: if it is not possible to upgrade to 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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