ZCM ZISEDIT fails to write to the hard drive on some hardware (HP Compaq DC7900 / Dell D600)

  • 7010440
  • 11-Jul-2012
  • 20-Nov-2013

Environment

Novell ZENworks Configuration Management 10.3 Imaging
Novell ZENworks Configuration Management 11 Imaging
Novell ZENworks Configuration Management 11.1 Imaging
Novell ZENworks Configuration Management 11.2 Imaging

Situation

ZISEDIT fails to write to the hard drive on some hardware (HP Compaq DC7900 / Dell D600).
Attempts to use ZISEDIT erases all ZISD information.

Resolution

For ZCM 11.2.1:  This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757
 
Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of "ZENworks 11.2.1 Imaging Driver Update for August 2012": it can be obtained at https://download.novell.com/Download?buildid=K68sV8Heu0M~ . This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.1: This is fixed in "ZCM 11.1 Imaging Driver Update for August 2012" available at https://download.novell.com/Download?buildid=CWBB8vE8sk4~

For ZCM 11.0: This is fixed in "ZCM 11.0 Imaging Driver Update for October 2012" available at https://download.novell.com/Download?buildid=3GxnlPmQgJc~

Cause

If a USB device is connected, it may be detected as the primary hard disk.

Additional Information

ZISEDIT from 10.3.0 works for the hardware that fails.
Is a USB device connected to the computer?  If yes, remove it and test imaging without it connected.

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