ZCC Login Error after renaming eDir/AD based Administrator

  • 7010436
  • 11-Jul-2012
  • 27-Feb-2013

Environment

Novell ZENworks Configuration Management 10.3 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 11 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 11.1 ZENworks Control Center - ZCC
Novell ZENworks Configuration Management 11.2 ZENworks Control Center - ZCC

Situation

When a User Source based ZCM Administrator gets renamed in the User Source (eDirectory or Active Directory), this Administrator can no longer login to ZCC (with the new nor the old name)

  • Create a User Source based Administrator
  • Change the name of the User in the User Source
  • Try to login to ZCC with this Administrator
  • Login doesn't work any more
  • Resolution

    This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

    Workaround: if it is not possible to upgrade to 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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