Novell ZENworks Configuration Management 11
When connected to a device in a remote control session, the remote control session settings can be configured. However, for some of those session settings to take affect, the session needs to be restarted. But when the session is restarted, those settings are reset to default.
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support