Error: "The database function 14 reported error [C00F] on ngwguard.db" after upgrade to GroupWise 8.0.3

  • 7010410
  • 09-Jul-2012
  • 17-Jul-2012

Environment

Novell GroupWise 8 Support Pack 3
Novell NetWare

Situation

Error: "The database function 14 reported error [C00F] on ngwguard.db" in the POA logs after upgrade to GroupWise 8 SP 3 (8.0.3)
Users are unable to login to GroupWise Post Office after upgrade to 8.0.3
ngwguard.db corruption after upgrade to 8.0.3.
This issue only seems to be affecting the GroupWise Post Office Agent (POA) running on a NetWare server. No reported issue with POA running on a Linux server yet. 

Resolution

This issue has been reported to GroupWise Engineering team and planned to be fixed in the next release. Please contact Novell Technical Support if patch is needed before the official release. 

Workaround:
Restarting GroupWise Post Office Agent (POA) fixes the problem temporarily. 

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