Environment
Novell ZENworks Configuration Management
Situation
Creating an administrative group and linking it to an AD account will import all the members of that group at that time and make administrative accounts for them, if they don't currently have one. Later adding a user to the group in AD the user shows in ZCC with only a black name and the user can't login; the issue is that the system is only making administrative accounts for users who were in the group at the time of the group being added as an administrative group in Zen.
Resolution
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support