Invalid user name or password

  • 7010292
  • 12-Mar-2012
  • 27-Apr-2012

Environment

PlateSpin Migrate 9.1
 
Client installed on a remote machine

Situation

When attempting to connect to a PlateSpin Migrate server using a remote client (one not installed on the same machine as the Migrate server), the login fails with the following error:
 
 
Clicking "Details" shows this information:
 
Invalid user name or password

Resolution

Solution 1:
 
Log in using the local Administrator account for the PlateSpin Migrate server.  This means the built-in local Administrator, not a domain account that is part of the Administrators group.
 
Solution 2:
 
Instead of using the domain\username format for the user name portion of the log in, enter just the username. 

Feedback service temporarily unavailable. For content questions or problems, please contact Support.