Unable to load GroupWise agents on SLES 11 SP2

  • 7010277
  • 08-Mar-2012
  • 14-Sep-2012

Environment

Novell GroupWise 8
Novell GroupWise 2012
SuSE Linux Enterprise Server 11 Support Pack 2

Situation

GroupWise agents do not start on SLES11 SP2.
Unable to load GroupWise agents on SLES11 SP2.
Unable to start GroupWise agents on SLES 11 SP2.
Unable to load GroupWise Internet Agent (GWIA) on SLES 11 SP2.
"Error: Running the agent with conflicting effective users" while loading GWIA with show switch.
"Error: Running the agent with conflicting effective users" while loading agent in show mode.

Resolution

GroupWise upto 8.0.2 HP3 and shipping/plain 2012 is not supported on SLES 11 SP2. GroupWise 8.0.3 and 2012 SP1 will be supported on SLES 11 SP2. At the time of writing this TID, GroupWise 2012 SP1 has not been publicly released. Please contact Novell Technical Support if patch is needed to fix this issue before the official release.
 
Workaround:
Delete the uid.run file from the corresponding agent's home directory and load the agent. The file will be located under the  root of the domain, post office and GWIA directories serviced by the agent.

Status

Reported to Engineering

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