Environment
Novell iPrint Client for Windows XP/Vista/Win7 5.82
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 3
Situation
HP UPD Auto Configuration feature returns error.
Error :- This command could not be completed because a printer communication error occured.
Status
Reported to EngineeringAdditional Information
Environment :- SLES10 SP3 OES2SP2, HP UPD 5.4, HP UPD 5.5, iPrint client 5.82
Error :- This command could not be completed because a printer communication error occured
Steps to duplicate :-
1) Upload HP UPD to the DriverStore.
2) Create a iPrint Printer agent and associate the driver uploaded in step 1.
3) Install the printer created in step 2 on workstation running iPrint client 5.82
4) Go to Devices and printers
5) Right click the HP printer we installed in step 3 and click on Printer Properties
6) Click on Device settings
7) Scroll down to Installable Options
8) For Automatic Configuration choose update now and click OK.