HP UPD Auto Configuration feature returns error

  • 7010275
  • 25-Jun-2012
  • 12-Jul-2012

Environment

Novell iPrint Client for Windows XP/Vista/Win7 5.82
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 3

Situation

HP UPD Auto Configuration feature returns error.

Error :- This command could not be completed because a printer communication error occured.

Status

Reported to Engineering

Additional Information

Environment :- SLES10 SP3 OES2SP2, HP UPD 5.4, HP UPD 5.5, iPrint client 5.82

Error :- This command could not be completed because a printer communication error occured

Steps to duplicate :-

1) Upload HP UPD to the DriverStore.
2) Create a iPrint Printer agent and associate the driver uploaded in step 1.
3) Install the printer created in step 2 on workstation running iPrint client 5.82
4) Go to Devices and printers
5) Right click the HP printer we installed in step 3 and click on Printer Properties
6) Click on Device settings
7) Scroll down to  Installable Options
8) For Automatic Configuration choose update now and click OK.