BSOD on XPSP3 with 2 WiFi devices and Avaya VPN Client Release 10.05.150 or OpenVPN client

  • 7010244
  • 25-Jun-2012
  • 09-Nov-2012

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2

Situation

If there are 2 WiFi devices physically installed in a device running XPSP3 and the Avaya VPN Client Release 10.05.15 or OpenVPN client, then when the ZCM agent from ZCM 11.2 Monthly Update 2 is installed, a BSOD (Blue Screen Of Death) crtcash occurs.

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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