There was a failure when attempting to contact Novell Customer Center to retrieve available updates

  • 7010215
  • 27-Feb-2012
  • 01-Jun-2012

Environment

Novell ZENworks 11 Configuration Management System Update
Novell ZENworks 10 Configuration Management System Update

Situation

When checking for System Updates (ZCC > Configuration > System Updates > Action > Check for Updates) the following error is displayed:

Error:  There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: Unable to establish a secure connection: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
See the ZENworks Control Center log file (zcc.log) for the full stack trace.

Resolution

Currently under investigation - check this TID again soon.

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