Environment
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Situation
When attempting to register a workstation in ZENworks Configuration Manager 11.1, the following error is seen:
ERROR (In zmd-messages.log):
[DEBUG] [02/16/2012 17:43:45.890] [1696] [ZenworksWindowsService] [17] [] [RegistrationManager] [] [Error during device registration: Service Error. code: -28, message: InternalDataModel exception while trying to create/update device: <device_name> com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.DataModelUsageException: You are not logged in.] [] []
ERROR (In services-messages.log):
[DEBUG] [2/16/12 6:40:27 PM] [] [RegistrationAdminImpl: InternalDataModel exception while trying to create/update device: <device_name>] [] [com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.DataModelUsageException: You are not logged in.
Resolution
Restart the ZENworks services on all primary servers in the zone. This can easily be done by running 'novell-zenworks-configure -c Start' and choosing the option to restart. Once this has been done devices will register without problems.
Additional Information
Full error in services-messages.log:
[DEBUG] [2/16/12 6:40:27 PM] [] [RegistrationAdminImpl: InternalDataModel exception while trying to create/update device: <device_name>] [] [com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.DataModelUsageException: You are not logged in.
at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.getService(DirectServiceStoreImpl.java:352)
at com.novell.zenworks.datamodel.services.devices.DeviceAdminImpl.create(DeviceAdminImpl.java:242)
at com.novell.zenworks.datamodel.services.registrations.RegistrationAdminImpl.persistDevice(RegistrationAdminImpl.java:971)
at com.novell.zenworks.datamodel.services.registrations.RegistrationAdminImpl.register(RegistrationAdminImpl.java:2173)
at com.novell.zenworks.webservice.registration.RegistrationWebService.registerDevice(RegistrationWebService.java:1025)
at com.novell.zenworks.registration.schema.Registration_ServiceTieSkeleton.registerDevice(Registration_ServiceTieSkeleton.java:65)
at com.novell.zenworks.registration.schema.Registration_ServiceSkeleton._invoke(Registration_ServiceSkeleton.java:273)
at com.novell.zenworks.webservice.registration.RegistrationImpl._invoke(RegistrationImpl.java:142)
at com.novell.soa.ws.server.ServletSkeleton.invokeEndPoint(ServletSkeleton.java:201)
at com.novell.soa.ws.impl.soap.MessageHandlerInvoker.invokeServerMessageHandlers(MessageHandlerInvoker.java:347)
at com.novell.soa.ws.impl.soap.SOAPHandler.handleServerRequest(SOAPHandler.java:85)
at com.novell.soa.ws.impl.rpc.ServerDelegateImpl.handleServerRequest(ServerDelegateImpl.java:92)
at com.novell.soa.ws.server.ServletSkeleton.handleRequest(ServletSkeleton.java:101)
at com.novell.soa.ws.server.ServletSkeleton.doPost(ServletSkeleton.java:300)
at com.novell.zenworks.webservice.registration.RegistrationImpl.doPost(RegistrationImpl.java:127)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.novell.zenworks.webservice.lib.AuthenticationFilter.doFilter(AuthenticationFilter.java:187)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.novell.zenworks.webservice.lib.StatisticFilter.doFilter(StatisticFilter.java:77)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.novell.zenworks.webservice.lib.ChecksumFilter.doFilter(ChecksumFilter.java:42)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1293)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Caused by: com.novell.zenworks.datamodel.exceptions.DataModelUsageException: You are not logged in.
at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.newService(DirectServiceStoreImpl.java:301)
at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.newService(DirectServiceStoreImpl.java:294)
at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.getService(DirectServiceStoreImpl.java:348)
... 38 more
] [] []
[DEBUG] [2/16/12 6:40:27 PM] [] [DeploymentModule] [] [DeploymentRegistrationPlugin, The error message is : Registration failed with error code: -28] [] []