Remediate.exe exit code 144 when deploying the "Adobe APSB12-01 Reader X 10.1.2 for Windows (Update) (English) (Rev 3)" patch to 64 bit machines

  • 7010120
  • 06-Feb-2012
  • 30-Apr-2012

Environment


Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Novell ZENworks 11 Patch Management

Situation

When deploying the Adobe APSB12-01 Reader X 10.1.2 for Windows (Update) (English) (Rev 3) patch to 64 bit devices, the workstations will fail with a Remediate.exe error code 144.  This issue has been reported on Windows 7 and Windows 7 SP1 (x64) and Windows 2008 R2 devices.

ERROR (in zmd-messages.log):

[DEBUG] [01/27/2012 13:55:40.512] [348] [ZenworksWindowsService] [32] [] [BundleManager] [] [Error Processing Bundle Action for bundle: Adobe APSB12-01 Reader X 10.1.2 for Windows (Update) (English) (Rev 3)-1607189748] [] []
[DEBUG] [01/27/2012 13:55:40.512] [348] [ZenworksWindowsService] [32] [] [BundleManager] [] [Error is: Failed to launch C:\Program Files (x86)\Novell\ZENworks/zpm/Remediate.exe. Exit code: 144] [] [] 


ERROR (in the results.txt file for the patch found in the %ZENWORKS_HOME%\zpm directory on the workstation):

Patch deployment script error
Error=4
Description=No patches were installed by the deployment script.


ERROR (in the debug.log file for the day the patch was deployed):

Filename : [Adobe APSB12-01 Reader X 10.1.2 for Windows (Update) (All Languages) (Rev 2).pls]
OS Platform : [Microsoft Windows Server 2008 R2 Standard x64]
Library Build : [5.2.2][Sep 26 2011 10:41:25]
Finished Importing
Detecting
Looking In: [HKEY_LOCAL_MACHINE][SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\10.0\Installer]
WOW64: ON
Value [ENU_GUID] was found
Data Found: [{AC76BA86-7AD7-1033-7B44-AA1000000001}], Check Against: [{AC76BA86-7AD7-FFFF-7B44-AA0000000001}]
Data did NOT match
File [C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\Acroform.api]
Version Found: [10.1.0.534], Check Against: >= [10.0.0]
Version information within specified range
Secondary Check Against: <= [10.99.99.99]
Version information within specified range
Finished Detecting
Opening file:
Adobe APSB12-01 Reader X 10.1.2 for Windows (Update) (English) (Rev 3).pls
Importing


ERROR (in the application event viewer):

PLUS DEPLOYMENT: Error
File Name: AdbeRdrUpd1012.msp
Error:
No patches were installed by the deployment script.

Resolution

Workaround:  Manually apply the update downloaded directly from Adobe.

Status

Reported to Engineering

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