Attachment Save and Open options are missing in 2012 WebAccess

  • 7010118
  • 06-Feb-2012
  • 26-Apr-2012

Environment

Novell GroupWise 2012

Situation

When viewing mail messages with attachments in GroupWise 2012 WebAccess, the attachments appear to only have the View option available next to the file name. The option for Save and Open are missing next to the file name.







Resolution

GroupWise 2012 changed the way that attachments are viewed, opened or saved:

Viewing Attached Files
When you view an attached file, the attachment is displayed in the message pane with a viewer. This is usually faster than opening the attachment; however, the attachment might not be formatted properly. If the attachment type is not supported, View is not displayed.
1 Open the item containing the attachment.
2 Click View next to the attachment.

Saving Attached Files
When you have an attached file, GroupWise WebAccess allows you to save the file to another location.
1 Open the item containing the attachment.
2 Click the linked name of the attachment.
3 Select a location to save the attachment.

Opening Attached Files
When you open an attached file, GroupWise WebAccess determines the correct application to open the file in. You can accept the suggested application, or you can select the path and file name to another application.
1 Open the item containing the attachment.
2 Right‐click the linked name of the attachment, then click Open.

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