Blue Screens after upgrading to ZCM 11 when running Vipre or Faronics Antivirus

  • 7010106
  • 03-Feb-2012
  • 01-Jun-2012

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Novell ZENworks 11 Endpoint Security Management

Situation

Workstions begin to blue screen after upgrading to ZCM 11 or ZCM 11 SP1
Vipre or Faronics Antivirus is installed on the workstations

Resolution

Contact Sunbelt Software regarding the issue
 
Workaround:
Rename sbtis.sys and sbFw.sys in the C:\Windows\System32 directory to stop the blue screens from occurring. However, the AV management console will report all those managed devices which have been modified as inactive.

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