Citrix server blue screen (BSOD) installing ZCM agent (ZESM modules)

  • Document ID:7010060
  • Creation Date:26-Jan-2012
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Endpoint Security Management

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Endpoint Security Management
Citrix XENServer 5.5
Microsoft Windows Server 2003

Situation

During installation of ZCM agent, server presents the "blue screen of death" (BSOD) when attempting to install the ZESM agent modules
or
During installation of ZESM standalone agent modules version 11.1.140, server returns BSOD.

Status

Reported to Engineering