Incorrect extended characters displayed in Internet mailbox if a mail was sent from a mobile device.

  • 7009988
  • 12-Jan-2012
  • 10-Dec-2013


Novell Data Synchronizer Mobility Pack
Novell GroupWise 8


When you create a mail on various mobile devices and the mail includes extended characters, then external / Internet recipients sees extended characters displayed incorrectly. If the same mail is sent internally to any GroupWise mailbox, then the mail looks fine at the recipient site.


This problem is caused by the SOAP protocol on a POA where a Datasync server connects and passes data to. This has been identified and fixed in a newer GroupWise 8 code that you can download from:
You will need to update all POs where are users using the Datasync server. Make sure you use also the latest Datasync mobility pack (the build #730 or later).
This fix will be available later as a part of coming SP3.

Additional Information

For problems with incoming mail showing extended characters incorrectly on iOS5 based mobile device, please, refer to KB 7010010 Problems with extended characters on devices upgraded to iOS5.