Patch Management Subscription Fails to Download at Scheduled Time

  • 7009959
  • 06-Jan-2012
  • 05-Dec-2013

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Patch Management
Microsoft Windows 2008 Server

Situation

Patches don't download at the scheduled time.

The following is seen in zcc.log:

[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [PatchSubscription: Failed to download content.] [] []
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.Zenworks News Handler] [] [Zenworks News Component: NewsActionHandler] [] []
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [javax.mail.internet.AddressException: Illegal whitespace in address in string ``ZCM Patch Management''
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [PatchSubscription: Completed processing.] [] []


(See below for full stack trace)

Resolution

Ensure that the field in ZCC > Configuration > Patch Management > Email Notification > From contains a valid email address, not just a string.

Cause

The string "ZCM Patch Management" had been entered in ZCC > Configuration > Patch Management > Email Notification > From

Additional Information

From zcc.log:

[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [PatchSubscription: Failed to download content.] [] []
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.Zenworks News Handler] [] [Zenworks News Component: NewsActionHandler] [] []
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [javax.mail.internet.AddressException: Illegal whitespace in address in string ``ZCM Patch Management''
    at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:940)
    at javax.mail.internet.InternetAddress.parse(InternetAddress.java:833)
    at javax.mail.internet.InternetAddress.parse(InternetAddress.java:569)
    at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:105)
    at com.novell.zenworks.datamodel.utils.EmailUtil.sendMailMessage(EmailUtil.java:179)
    at com.novell.zenworks.datamodel.utils.EmailUtil.sendMailMessage(EmailUtil.java:124)
    at com.patchlink.sapphire.datamodel.common.Utils.SendEmail(Utils.java:1438)
    at com.patchlink.sapphire.datamodel.common.Utils.SendEmail(Utils.java:1261)
    at com.novell.zenworks.lumension.PatchSubscriptionService.processAction(PatchSubscriptionService.java:882)
    at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:212)
    at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:143)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
] [] []
[DEBUG] [12/18/11 12:00:01 AM] [] [Loader.PatchSubscriptionService] [] [PatchSubscription: Completed processing.] [] []