A Vibe connector for Datasync stops working after upgrade of a Vibe to the version 3.2.

  • 7009944
  • 03-Jan-2012
  • 10-Dec-2013


Novell Vibe OnPrem 3.2
Novell Data Synchronizer Connector for Vibe 


After upgrade of the Vibe to the version 3.2, there is no synchronization between GroupWise and Vibe applications.
In the log file, there are error lines similar ones bellow:
2012-01-03 10:34:04.659 ERROR_VERBOSE [Thread-7] [AppInterface:1210] [userID:<userID>] [eventID:] [objectID:] [Cache] getUserToken: Failure getting application scoped token for user
2012-01-03 10:34:04.660 ERROR_VERBOSE [Thread-7] [util:253] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************

2012-01-03 10:34:04.662 ERROR_VERBOSE [Thread-7] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: raise WebFault(p, faultroot)
2012-01-03 10:34:04.662 ERROR_VERBOSE [Thread-7] [util:256] [userID:] [eventID:] [objectID:] [] EXCEPTION: WebFault: Server raised fault: 'org.kablink.teaming.security.function.OperationAccessControlException: '_synchronizationAgent' is not authorized to perform 'tokenRequest' operation to the work area org.kablink.teaming.domain.ZoneConfig@5123655'


The problem originates in a missing password for the system account called "_synchronizationAgent" as the log file states.
First you will need to process following steps at the Vibe site:
  • Login in Vibe as admin.
  • Click on "Browse Hierarchy" icon in the upper left corner to display all available workspaces in the Vibe zone.
  • Click on Personal Workspaces. This will list in a right-pane available created and system user accounts.
  • Find "Synchronization Agent" account and click on it.
  • In displayed details of this system account click then on the Modify link.
  • In next displayed window provide new password and click on OK.
Next step is to specify given password for the Vibe connector in the Datasync server:
  • Login in webadmin of the Datasync server.
  • In a list of installed connectors find Vibe and click on Edit icon aside it.
  • In the connector settings fill in the password for the Synchronization Agent.
  • Restart the connector after changes.
Due to the tokenRequest error mentioned in the log, check also access rights for the Synchronization Agent:
  • Login in Vibe as admin
  • Go into Administration Console tool
  • In The System section, click on Access Control for Zone Administration
  • Here make sure that the Synchronization Agent has active "Token Requester" access rights